Last Updated: [Date]
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website or place an order with us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you interact with our website:
Full name
Email address
Mobile number
Billing address
Shipping address
Order history
Customer support communications
IP address
Browser, device and usage information
Cookies and similar technologies
2. Payment Information
Payments on our website are processed by secure third-party payment providers.
We do not collect, process, or store your debit card details, credit card details, CVV, UPI PIN, net banking credentials, or other sensitive payment information.
We may receive limited transaction information from our payment providers, such as the payment status, transaction ID, payment method, and amount paid, solely to process your order, issue refunds where applicable, maintain records, and comply with legal obligations.
3. How We Use Your Information
We use your information to:
Process and fulfil your orders.
Provide customer support.
Send order confirmations and shipping updates.
Respond to enquiries.
Improve our website, products and services.
Prevent fraud and misuse.
Comply with applicable laws and legal obligations.
Send promotional communications where permitted by law or with your consent.
4. Sharing of Information
We may share your information only with:
Courier and logistics partners.
Payment gateway providers.
Technology, hosting and website service providers.
Government or regulatory authorities where required by law.
Professional advisers where necessary.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Data Retention
We retain your personal information only for as long as reasonably necessary to:
Complete your orders.
Provide customer support.
Comply with legal and tax obligations.
Resolve disputes.
Enforce our policies.
6. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and enhance website functionality.
You may disable cookies through your browser settings, although certain features of the website may not function properly.
7. Data Security
We implement reasonable administrative, technical, and organisational safeguards to protect your personal information from unauthorised access, disclosure, alteration, misuse, or destruction.
However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Subject to applicable law, you may request to:
Access your personal information.
Correct or update inaccurate information.
Request deletion of your personal information where legally permissible.
Withdraw consent where applicable.
Certain information may continue to be retained where required by law.
9. Children's Privacy
Our website may be used by minors under the supervision of a parent or legal guardian.
If you believe personal information has been provided by a child without appropriate parental or guardian consent, please contact us and we will take reasonable steps to address the request in accordance with applicable law.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will become effective upon publication on this page.
12. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us through the Contact Us page on our website.
13. Governing Law
This Privacy Policy shall be governed by the laws of India. Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in India.