Need help?
In this section, you can address common questions efficiently.
What is the difference between Player and Master jerseys?
Player Version: A more athletic fit with performance-oriented detailing, designed to closely replicate professional match jerseys.
Master Version: A more relaxed fit with embroidered or detailed club and brand elements. Exact specifications vary by product.
How do I choose my size?
Always check the size chart on the individual product page before ordering. Jersey sizing can vary between products, so do not rely only on your usual T-shirt size.
If you are between sizes, compare the measurements with a garment that fits you well.
Do you offer customization?
No. KITCLUB currently does not offer customization or player name and number printing on jerseys.
All jerseys are sold as displayed on the respective product page.
Are your jerseys original?
KITCLUB sells high-quality football jerseys for fans and collectors. Unless explicitly stated on a product page, our jerseys are not officially licensed club merchandise.
Product specifications and available versions are provided on each product page.
How long does dispatch take?
Orders are generally dispatched within 3–5 business days after being placed and confirmed.
Once your order is dispatched, tracking information will be provided through your registered contact details.
What is the Dispatch Guarantee?
If your order has not been dispatched within 10 business days of being placed, you are entitled to a full refund, no questions asked.
This guarantee applies to dispatch only and does not cover the delivery period after dispatch.
How long does delivery take?
Once dispatched, orders generally take 4–10 business days to be delivered.
Delivery times may vary depending on your location, courier operations, weather, and other circumstances outside our control.
Do you offer Cash on Delivery?
Yes. COD is available on eligible orders and requires a 40% advance payment to confirm the order.
The remaining 60% is payable upon delivery, and applicable COD charges are added to the order.
Do you offer free shipping?
Yes. Standard shipping is free for orders above ₹1,500.
Any applicable COD charges or other additional charges are separate and will be displayed during checkout.
Can I return or exchange my jersey?
Returns and exchanges are subject to the conditions stated in our Return & Exchange Policy.
Please review the policy before placing your order, especially when selecting your size.
What if I receive a damaged, defective, or incorrect product?
If you receive a damaged, defective, or incorrect product, contact us as soon as possible with your order number and supporting evidence.
A continuous 360° unboxing video is mandatory for any damage, defect, missing-item, or incorrect-product claim. Claims without the required unboxing video may not be accepted.
What if I order the wrong size?
Please check the product-specific size chart carefully before placing your order.
Any size-related return or exchange is subject to the conditions stated in our Return & Exchange Policy.
Can I cancel my order?
No. Customer-initiated cancellations are not accepted after an order has been placed.
Please carefully verify your product, size, delivery address, and order details before completing your purchase.
Do you ship across India?
Yes. KITCLUB ships to serviceable locations across India.
Delivery availability and timelines may vary depending on the destination PIN code and courier service.
How can I contact KITCLUB?
For product, sizing, order, or delivery queries, use the contact details provided on our website.
For existing orders, always include your order number so we can identify your order quickly.