Last Updated: August-2026

Cancellations

Once an order is placed, it cannot be cancelled by the customer. Please review your order carefully before completing your purchase. If we are unable to fulfill your order for any reason, a full refund will be issued to the original payment method.

Eligibility for Refunds

Refunds are only provided in the following situations:

• Your order has not been dispatched within 10 business days of the order being placed, subject to the exclusions stated in our Dispatch Guarantee.

• You receive the wrong item due to our error.

• You receive a damaged or defective product.

• Any other issue approved by our support team after review.

Unboxing Requirement

To be eligible for a refund or replacement for a damaged, defective, incorrect, or missing item, you must record a continuous, uncut 360° unboxing video.

The video should clearly show:

• The package before it is opened.

• The shipping label.

• The package being opened.

• The contents inside.

• The issue being reported.

Photos alone may not be sufficient to process a claim.

Reporting an Issue

Please contact us within 48 hours of delivery and include:

• Your order number.

• The unboxing video.

• Clear photos of the issue (if applicable).

Claims submitted without a complete unboxing video may not be eligible for a refund or replacement.

Refund Processing

Once your claim is reviewed and approved, refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.